Returns & Exchanges

We want you to be fully satisfied with your Plaud.ai AI-powered devices, which is why we offer a 30-day return window for items in their original condition and packaging. If your purchase doesn't meet your expectations for any reason, our simple return process ensures a quick resolution or refund.

1

Initiate Your Request

Log into your Plaud.ai account and navigate to the order history section to select the items you wish to return and receive a Return Merchandise Authorization (RMA) number.

2

Prepare the Package

Securely pack the device, including all original accessories, cables, and documentation, in its original box to ensure it is protected during transit.

3

Ship the Item

Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location, keeping a copy of your tracking number for reference.

4

Receive Your Refund

Once our quality assurance team inspects the returned device, your refund will be processed to your original payment method within 5 to 7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing