Frequently Asked Questions

Everything you need to know about PLAUD AI and your order.

What is the PLAUD NOTE and how does it work?

The PLAUD NOTE is an AI-powered voice recorder that utilizes ChatGPT to transcribe and summarize recordings. It attaches to your phone or sits on a desk to capture meetings, calls, and voice memos with one-press recording.

How long does shipping take for my order?

Standard shipping typically takes 3-7 business days within the United States. International shipping times vary by destination, generally ranging from 7-14 business days.

What is your return policy?

We offer a 30-day return policy for items in their original packaging and condition. If you are not satisfied with your purchase, please contact our support team to initiate a return or exchange.

Does the device require a subscription for AI features?

While basic recording is always available, advanced AI features such as transcription and automated summarization are part of our PLAUD membership plans. New users typically receive a starter credit package.

Is my data secure and private?

Yes, we prioritize data privacy. Your recordings and transcriptions are encrypted and stored securely. You have full control over your data and can delete your recordings at any time.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout experience.